Complaint Procedure

Last Updated: November 7, 2025 If you have concerns or complaints:

1. Contact your assigned agent or customer service
2. If unresolved, submit your complaint in writing to:

JED Insurance & Financial Service Agency,

30 Mechanic Street, Suite 5

Foxborough, MA 02035

Phone: 508-543-1067

3. You may also contact the Massachusetts Division of Insurance (see above).

We aim to resolve all written complaints within 15 business days.